Satisfaction rating tops for 3rd year

LANSING — Auto-Owners Insurance was ranked highest in customer satisfaction for the third consecutive year by J.D. Power and Associates.

Karcher Agency Inc. in Dearborn is a local independent Auto-Owners Insurance agency.

The insurance company ranked highest in providing a satisfying claims experience, and scored 902 in the 1,000-point scale J.D. Power uses for the study.

The company attributes its success to the involvement of the independent agency system in the claims process.

“Auto-Owners Insurance is appreciative to receive this award again,” Chief Executive Jeff Harrold said. “It is good to know we can receive recognition based on our policyholders’ high satisfaction of the service provided by us and our agency partners at their time of loss.”